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Live walk-in queue & kiosk
The walk-in queue built for nail salons & spas
CheckIn is the real-time front desk for Australian nail salons and spas: a self-service kiosk, a live walk-in queue, client CRM and loyalty in one. Clients join the line from a kiosk or their own phone and keep their place if they step out — with no app to download and no commission on a single visit.
- No app for your clients
- Runs on your own iPad
- Live in days, not months
You're in line
#5in the queue
Updating live, step out and keep your spot.
Purpose-built for Australian beauty & wellness businesses
Nail salonsHead spasDay spasMed spasHair salonsBeauty salonsLash & brow barsWaxing salonsBlow-dry barsMassage & wellness
The problem
A busy salon shouldn’t run on a clipboard and guesswork
Paper waitlists, “who’s next?” confusion, and clients who wander off and lose their place. CheckIn replaces all of it with one calm, real-time system your whole team and your clients can see.
Without CheckIn
- A paper list nobody can read
- Clients asking “how much longer?”
- Walk-ins lost when they step out
- No idea who your regulars are
With CheckIn
- A live queue everyone can see
- Clients watch their place and wait time
- Step-out hold keeps their spot
- A client CRM that builds itself
- Apps your clients install, they just walk in and check in
- 0
- Apps your clients install, they just walk in and check in
- Account to run every one of your locations
- 0
- Account to run every one of your locations
- Your clients and data stay yours, no marketplace commission
- 0%
- Your clients and data stay yours, no marketplace commission
Walk-in queue
A live queue that replaces the paper waitlist
CheckIn’s walk-in queue gives every client a daily ticket number and a live position in line, so your team always knows who’s next and clients can step out without losing their spot.
- Daily ticket numbers and a clear, ordered waitlist per shop
- Step-out hold with a fair grace window and capped extensions
- Assign the next client to a specific staff member, no double-grabs
- Group check-ins for families and friends arriving together
Self-service kiosk
Clients check themselves in on an iPad, or their phone
A self-service kiosk lets clients join the queue in seconds on an in-store iPad or their own phone, so there’s no line just to get into line.
- Guided check-in, pick a service, join the queue, done
- Runs on a shared iPad in kiosk mode, or the client’s own phone
- Shows live promotions and the client’s loyalty balance
- Simple pairing with a short code, no complex setup
Loyalty engine
Turn one-time walk-ins into regulars
CheckIn’s built-in loyalty engine awards points automatically on every completed visit, so you reward repeat clients without a separate app or paper punch cards.
- Points earned automatically on every completed visit
- A rewards catalogue you control, per shop or across all shops
- Redemption with clean reversal if something’s wrong
- Balance shown to clients right at the kiosk
Real-time, not refresh
The whole shop sees the same thing, the instant it changes
CheckIn is genuinely real-time. Every check-in, assignment, step-out and completion updates every connected screen at once, so nobody's working from a stale list.
- Waiting-room screen, front desk and staff tablets always agree
- Per-location live feeds, shops never bleed into each other
- Auto-reconnects if the network blips
Analytics & reporting
Decision-grade dashboards at every level
CheckIn reports on your whole business, one location, or one person, covering visits, revenue, wait times and staff performance.
- Per-shop dashboards: bookings, revenue, wait times, services
- Org-wide roll-up across every location in one view
- Personal dashboards so each staff member sees their own numbers
- Quantify how long clients actually wait
Multi-location
Run 1 shop or 50 from one login
CheckIn is multi-location first: one account owns many shops, each with its own branding, hours and data, cleanly separated and rolled up where it matters.
- One account, many shops, switch without logging out
- Per-location branding, hours and settings
- Strict data isolation between locations
- Friendly, per-location web addresses
All locations
LiveNewtown5 waiting12m
Surry Hills2 waiting6m
Bondi4 waiting15m
Client CRM
Every walk-in becomes a known, returning client
CheckIn builds a real client database automatically from your queue, one identity across all your locations, with visit history, stats and loyalty status.
- Tenant-wide client identity with per-shop activity
- Visit history and engagement stats per client
- Phone and email de-duplication, no five records for one person
- Zero manual data entry to start your CRM
Built for nail salons, spas, and salons of every kind
One platform, tuned to your floor, whether clients walk in, book ahead, or both.
Also a great fit for
- Day spas
- Med spas
- Hair salons
- Beauty salons
- Lash & brow bars
- Waxing salons
- Blow-dry bars
- Massage & wellness
Your data is safe, and the screen is always right
Enterprise-grade access control and trust, without the enterprise headache.
Right access for every role
Owners, managers and staff each see exactly what they should, and nothing they shouldn’t.
Everything is logged
An append-only audit trail across the platform, exportable any time you need it.
Sensitive data encrypted
Provider keys and personal data are encrypted at rest, security built in from day one.
Locations stay separate
Each shop’s data is isolated at the database level, not just hidden in the interface.
The CheckIn promise
Your clients walk in, check themselves in, and watch their place in line — and every visit quietly builds your client list and loyalty. That's the whole front desk, running itself.
Questions, answered
Everything you need to know about running your front desk on CheckIn.
Does CheckIn work for walk-ins without an appointment?
Yes. CheckIn is built walk-in first: clients join a live queue from a kiosk or their own phone, get a live position in line, and you serve them in order. No appointment required.
Can one account manage multiple salon locations?
Yes. CheckIn is multi-location first. One account owns many shops, each with its own branding, hours and data, plus a roll-up view across all of them.
Do my clients need to download an app?
No. Clients check in on an in-store iPad or their own phone via a simple link. There is nothing to download, and no account to create.
Does CheckIn handle bookings as well as walk-ins?
Yes. CheckIn blends scheduled bookings and walk-ins in one queue, with a clear six-stage lifecycle and per-staff assignment.
Is loyalty and client CRM built in?
Yes. Every completed visit builds a client record and awards loyalty points automatically. There is no separate CRM or loyalty app to buy.
How long does it take to get started?
Most salons are live in days, not months. There is no long onboarding or lock-in. Pair an iPad, add your services, and you are running.
How much does CheckIn cost?
Pricing depends on how many locations you run and what you need. Book a demo and we will put together pricing for your setup.
See CheckIn on your own salon’s flow
Book a 20-minute demo and we’ll show you the queue, kiosk and loyalty running on a setup like yours.